10 seconds summary
Property management can be a challenging and time-consuming task, particularly for landlords who manage multiple properties. Hiring a Virtual Assistant (VA) can help to mitigate these challenges, offering a range of services to streamline property management and increase efficiency.
Virtual assistants can cover a broad range of tasks, including:
- Handling tenant applications and screening applicants.
- Managing email and phone correspondence.
- Handling maintenance requests.
- Managing escalated customer service issues
- Setting up home viewing appointments.
- Preparing communications, such as memos, emails, invoices, reports, and other correspondence.
- Coordinating maintenance and turnover service issues with technicians and vendors.
- Executing move-in, move-out, or maintenance surveys.
Hiring a virtual assistant can be cost-effective and flexible, allowing businesses to pay only for the hours they require assistance. This not only reduces overhead but also enables real estate professionals to allocate their resources more efficiently.
Moreover, virtual assistants can ensure that your business is always accessible and responsive. Virtual assistants from different time zones can provide 24/7 coverage, catering to a global clientele. This can significantly boost efficiency and competitiveness in the real estate market.
To successfully integrate a virtual assistant into your property management operations, consider the following steps:
- Identify the tasks that can be delegated to the VA.
- Choose a hiring platform that specializes in VAs for property management.
- Onboard the VA properly and set goals and expectations to monitor their performance.
- Provide the right tools to help your VA succeed in their role.
- Regularly communicate with your VA to ensure they are aware of any changes or updates.
In conclusion, a virtual assistant can be a valuable asset in property management, helping to streamline operations, reduce workload, and increase efficiency. By delegating tasks to a VA, property managers can focus on strategic decisions and growing their business.
In the ever-evolving world of real estate, the use of virtual assistants has become a game-changer in optimizing property management. With AI revolutionizing the industry and successful real estate agents relying on virtual assistant services, the benefits of incorporating this technology are undeniable. From boosting agent productivity and transforming operations to overcoming challenges and choosing cost-efficient models, virtual assistants have proven to be an essential tool for realtors. In this article, we will explore how virtual assistants are revolutionizing property management, offering realtor support, and reshaping marketing strategies to create more efficient and successful real estate businesses.
The Role of Virtual Assistants in Property Management
Introduction to virtual assistants in property management
In the fast-paced world of property management, it can be challenging to juggle multiple tasks, from administrative work to marketing strategies. However, the emergence of virtual assistants has opened doors to a more efficient and streamlined approach to property management. Virtual assistants are remote professionals who provide administrative and organizational support to property managers, real estate agents, and companies. They can handle a wide range of tasks, including data entry, customer support, scheduling appointments, and managing property listings.
Benefits of using virtual assistants in property management
The use of virtual assistants in property management comes with numerous benefits. Firstly, they provide cost savings compared to hiring in-house staff. Virtual assistants work remotely, eliminating the need for office space, equipment, and benefits. Additionally, they offer flexibility and scalability, as their services can be easily adjusted based on the specific needs of the property manager. Virtual assistants also free up valuable time for property managers and real estate agents, allowing them to focus on their core responsibilities and providing exceptional customer service.
How virtual assistants can handle administrative tasks
One of the primary roles of virtual assistants in property management is to handle administrative tasks. They can assist with various administrative duties such as answering calls, responding to emails, managing calendars, and organizing documents. Virtual assistants also excel in data entry and maintenance, ensuring that property records and client information are accurate and up to date. By entrusting these administrative tasks to virtual assistants, property managers can save time and energy, enabling them to focus on more critical aspects of their job.
Virtual assistants’ role in marketing strategies
Marketing plays a crucial role in property management, and virtual assistants can greatly contribute to a property manager’s marketing efforts. They can help create and manage social media accounts to promote properties and attract potential clients. Virtual assistants can also assist with content creation, including writing property descriptions and blog posts. Additionally, they can conduct market research to identify trends and develop targeted marketing campaigns. With virtual assistants handling marketing strategies, property managers can reach a wider audience and generate more leads.
Examples of successful property management with virtual assistants
Virtual assistants have proven to be invaluable assets in the field of property management. Many real estate companies have witnessed immense success by utilizing virtual assistants in their operations. For example, LaBelle Real Estate Group Realty saw a significant increase in productivity and efficiency after hiring virtual assistants to handle administrative tasks and assist with marketing efforts. BAM Broke Agent Media experienced a 30% reduction in operational costs by outsourcing various property management tasks to virtual assistants. These success stories highlight the transformative impact virtual assistants can have on property management.
Choosing the Right Virtual Assistant for Property Management
Understanding the specific needs of property management
Before hiring a virtual assistant, it is essential to understand the specific needs of property management. Each property manager or company may have unique requirements based on their portfolio and operations. Some property managers may require assistance primarily with administrative tasks, while others may need support in marketing or customer service. By identifying these specific needs, property managers can find a virtual assistant with the right skill set and expertise to meet those requirements effectively.
Identifying necessary skills and expertise in a virtual assistant
When searching for a virtual assistant for property management, it is crucial to identify the necessary skills and expertise required for the role. Property managers may prioritize candidates with experience in real estate or property management, as they will be familiar with industry-specific terminology and processes. Excellent communication and organizational skills are also vital for virtual assistants, as they will be interacting with clients and managing various tasks simultaneously. Additionally, proficiency in relevant software and platforms commonly used in property management is essential.
Evaluating virtual assistant companies or individuals
Property managers have the option to hire virtual assistants from companies specializing in virtual assistant services or individual freelancers. When evaluating potential virtual assistants, it is essential to consider their track record, reputation, and reliability. Reading customer reviews and testimonials can provide valuable insights into the quality of their work and professionalism. Additionally, property managers should inquire about the training and support provided by virtual assistant companies or individuals to ensure a seamless transition and ongoing collaboration.
Determining pricing models and budget for virtual assistant services
Pricing is an essential factor to consider when hiring a virtual assistant for property management. Virtual assistants’ rates can vary depending on factors such as experience and expertise. Property managers should determine a budget for virtual assistant services and consider the pricing models offered by virtual assistant companies. Some companies may charge hourly rates, while others may offer fixed monthly packages. It is important to also consider the potential cost savings associated with hiring a virtual assistant compared to in-house staff.
Assessing the compatibility of virtual assistants with existing property management systems
Before hiring a virtual assistant, it is crucial to assess their compatibility with existing property management systems. Property managers should consider the software and tools used in their day-to-day operations and ensure that the virtual assistant is proficient in those systems. This will facilitate smooth collaboration and minimize any disruptions or learning curves. Virtual assistants with experience working with popular property management software such as Appfolio, Buildium, or Rent Manager can seamlessly integrate into existing processes, saving time and effort.
Enhancing Agent Productivity through Virtual Assistants
How virtual assistants can support real estate agents
Real estate agents often have a myriad of responsibilities, from meeting with clients to conducting property showings and closing deals. Virtual assistants can provide crucial support to real estate agents, enabling them to focus on their core tasks. Virtual assistants can assist with lead generation, following up with potential clients, and scheduling property viewings. They can also help organize and manage client databases, ensuring that important information is easily accessible when needed.
Delegating administrative tasks to virtual assistants
Administrative tasks can consume a significant portion of a real estate agent’s time. Virtual assistants can take over these administrative tasks such as managing emails, scheduling appointments, and preparing contracts. By delegating these tasks to a virtual assistant, real estate agents can allocate more time to building relationships with clients and closing deals. This delegation of administrative tasks not only increases productivity but also enhances the overall experience for clients, as agents are more readily available to address their needs.
Streamlining communication and organization with virtual assistants
Effective communication and organization are vital for real estate agents to stay on top of their responsibilities. Virtual assistants can streamline these processes by managing communication channels, responding to inquiries, and maintaining organized client and property databases. They can assist in coordinating property showings, sending appointment reminders, and ensuring that all parties involved have the necessary information. Virtual assistants enable agents to focus on their core tasks while maintaining efficient communication and organization.
Utilizing AI technology to automate routine property management tasks
Artificial intelligence (AI) technology has revolutionized many industries, including property management. Real estate agents can leverage virtual assistants who are skilled in AI technology to automate routine property management tasks. This includes tasks such as generating reports, analyzing market trends, and scheduling property maintenance. By utilizing AI technology, virtual assistants can alleviate the burden of time-consuming tasks and deliver more accurate and timely results.
Measuring the impact of virtual assistants on agent productivity
Measuring the impact of virtual assistants on agent productivity is essential to assess the effectiveness and efficiency of their utilization. Real estate agents can track metrics such as the number of leads generated, deals closed, and overall client satisfaction. By comparing these metrics before and after incorporating virtual assistants, agents can gain insights into the productivity gains achieved. Additionally, regular communication and feedback between agents and virtual assistants can provide valuable insights into areas for improvement and optimization.
Virtual Assistant Hiring Guide for Property Management
Identifying the required qualifications and experience
When hiring a virtual assistant for property management, it is important to identify the required qualifications and experience. Property managers should consider factors such as experience in the real estate or property management industry, knowledge of relevant software and platforms, and strong communication and organizational skills. Identifying the specific qualifications necessary for the role will help property managers find candidates who are well-suited to their unique needs.
Creating an effective job description for virtual assistants
Crafting an effective job description is crucial to attract the right candidates for a virtual assistant position in property management. The job description should clearly outline the responsibilities, qualifications, and expectations for the role. It should highlight the necessary skills and experience required, as well as any additional desirable qualities. A well-crafted job description will attract qualified candidates who understand the demands of the role and are motivated to excel in a property management environment.
Utilizing online platforms to find potential virtual assistant candidates
Online platforms provide a wealth of resources for finding potential virtual assistant candidates. Websites such as Upwork, Freelancer, and LinkedIn allow property managers to create job postings and connect with a diverse pool of virtual assistants. Property managers can review candidates’ profiles, portfolios, and ratings to gauge their suitability for the role. These platforms often provide communication and collaboration tools, making it easier for property managers to interview and evaluate candidates remotely.
Interviewing and evaluating virtual assistant candidates
The interview process is crucial for assessing the fit between the property manager and potential virtual assistant candidates. Property managers should conduct interviews to evaluate the candidates’ skills, experience, and their ability to handle the specific needs of property management. It is important to ask relevant questions and listen for responses that demonstrate problem-solving abilities, attention to detail, and a customer-oriented mindset. Consider conducting two or more rounds of interviews to ensure a thorough evaluation of each candidate.
Considering outsourcing virtual assistant services versus hiring in-house
Property managers must consider whether to outsource virtual assistant services or hire in-house staff for their property management needs. Outsourcing offers flexibility and cost savings, as property managers can scale virtual assistant services based on their needs. It also eliminates the need for office space, equipment, and benefits associated with hiring in-house staff. However, some property managers may prefer the added control and proximity that come with hiring in-house staff. Assessing the specific needs and resources of the property management operation will help in making an informed decision.
Overcoming Challenges in Implementing Virtual Assistants
Resistance to incorporating virtual assistants in property management
Introducing virtual assistants into a property management setting may face resistance from property managers or agents who are accustomed to traditional methods. To overcome this resistance, it is crucial to highlight the benefits of virtual assistants, such as increased productivity, cost savings, and improved efficiency. Demonstrating successful case studies and sharing testimonials from industry peers who have embraced virtual assistants can help alleviate concerns and showcase the potential impact on property management operations.
Training and onboarding virtual assistants effectively
Training and onboarding virtual assistants effectively is essential to ensure a smooth integration into property management operations. Property managers should provide detailed instructions and guidelines for the tasks assigned to virtual assistants. Regular communication and feedback sessions should be conducted to discuss progress, address any questions or concerns, and make necessary adjustments. By investing time and effort in training and onboarding, property managers can set virtual assistants up for success and foster a collaborative working relationship.
Ensuring data security and confidentiality with virtual assistants
Data security and confidentiality are paramount in property management, as sensitive client information and property details are involved. Property managers should implement stringent security measures and protocols to protect data when working with virtual assistants. Confidentiality agreements should be signed, and access to sensitive information should be restricted. Regular audits and checks should be conducted to ensure compliance with data protection regulations. By prioritizing data security, property managers can build trust and maintain the integrity of their property management operations.
Managing virtual assistant schedule and workload
Effectively managing the schedule and workload of virtual assistants is crucial for maintaining productivity and meeting deadlines. Property managers should set clear expectations regarding working hours, availability, and deadlines. Regular communication channels should be established to provide updates, clarify tasks, and address any issues promptly. Virtual assistants should be provided with the necessary tools and resources to complete their assigned tasks efficiently. By maintaining open lines of communication and managing workloads effectively, property managers can ensure the seamless integration of virtual assistants into their operations.
Addressing communication barriers and maintaining visibility
As virtual assistants work remotely, effective communication becomes even more crucial. Property managers should establish clear communication channels, whether through email, chat platforms, or virtual meetings. Regular check-ins should be scheduled to provide updates, address questions or concerns, and maintain visibility on tasks and progress. Emphasizing the importance of prompt and clear communication will help overcome any potential barriers and ensure that property managers and virtual assistants are always on the same page.
Property Management Success Stories with Virtual Assistants
Examples of real estate companies benefiting from virtual assistants
Numerous real estate companies have experienced immense benefits from incorporating virtual assistants into their property management operations. For example, LaBelle Real Estate Group saw an increase in productivity by leveraging virtual assistants to handle administrative tasks and provide marketing support. BAM a REAL ESTATE BROKER achieved significant cost savings by outsourcing various property management tasks to virtual assistants. These success stories highlight the transformative impact of virtual assistants in the real estate industry.
Case studies showcasing improved efficiency and cost savings
Several case studies provide evidence of the improved efficiency and cost savings achieved through virtual assistants in property management. Case studies often focus on specific tasks or challenges faced by property managers and demonstrate how virtual assistants effectively addressed those issues. They highlight the time and cost savings, increased productivity, and improved customer satisfaction that result from leveraging virtual assistants in property management operations. These case studies serve as valuable examples for property managers considering virtual assistant integration.
Testimonials from realtors and property managers using virtual assistants
Testimonials from realtors and property managers who have embraced virtual assistants provide valuable insights into their firsthand experiences. These testimonials showcase the positive impact virtual assistants have had on their daily operations and overall productivity. Realtors and property managers often highlight the expertise, professionalism, and efficiency of virtual assistants, as well as the cost savings and flexibility they provide. These testimonials help build confidence and trust in virtual assistant services and offer real-world perspectives on their effectiveness.
Best practices and lessons learned from successful implementations
Successful implementation of virtual assistants in property management often involves certain best practices and lessons learned. Property managers who have achieved positive results share their insights into what works well and what potential challenges to anticipate. They emphasize the importance of clear communication, thorough training, and ongoing collaboration. These best practices and lessons learned guide property managers in developing effective strategies and frameworks for integrating virtual assistants into their property management operations.
Future prospects of virtual assistant utilization in property management
The future prospects of virtual assistant utilization in property management are promising. As technology continues to advance, virtual assistants are likely to become even more efficient and capable of handling complex tasks. The integration of AI technology and machine learning algorithms holds great potential for further automating routine property management tasks. The scalability and flexibility offered by virtual assistants make them an attractive option for property managers looking to optimize their operations and stay ahead in a rapidly evolving industry.
Property Outsourcing: Leveraging Virtual Assistants for Efficiency
Understanding the concept of property outsourcing
Property outsourcing refers to the practice of delegating specific property management tasks or processes to external resources. By leveraging virtual assistants, property managers can effectively outsource various aspects of their operations. Outsourcing tasks such as administrative work, marketing, customer support, and data entry allows property managers to focus on core responsibilities while ensuring that essential tasks are efficiently handled.
Advantages of using virtual assistants for property outsourcing
Using virtual assistants for property outsourcing offers several advantages. Firstly, virtual assistants provide expertise and support in specific areas without the need for hiring additional in-house staff. Property managers can tap into the diverse skill sets and knowledge of virtual assistants to enhance efficiency and productivity. Virtual assistants also provide scalability, as their services can be adjusted based on the specific needs and demands of the property management operation. The cost savings associated with virtual assistants compared to hiring in-house staff make them an attractive option for property outsourcing.
Tasks suitable for property outsourcing through virtual assistants
Property managers can outsource various tasks through virtual assistants to increase efficiency and streamline operations. Administrative tasks such as answering calls, managing emails, and organizing documents are commonly outsourced, freeing up valuable time for property managers. Marketing tasks, including social media management and content creation, can also be effectively handled by virtual assistants. Other suitable tasks for property outsourcing include data entry and maintenance, customer support, and appointment scheduling. By outsourcing these tasks, property managers can focus on higher-value activities while ensuring that essential operations are efficiently handled.
Managing remote virtual assistant teams for property outsourcing
Property managers who choose to outsource tasks through virtual assistants must adopt effective management strategies for remote teams. Regular communication and check-ins are essential to ensure that tasks are on track and any issues or questions are promptly addressed. Project management tools and collaboration platforms can facilitate seamless communication and task management. Setting clear expectations and outlining roles and responsibilities are crucial for effective team management. By implementing efficient remote team management practices, property managers can optimize the outsourcing of tasks through virtual assistants.
Measuring the performance and success of property outsourcing
Measuring the performance and success of property outsourcing is crucial to assess the effectiveness and efficiency of virtual assistants. Property managers can establish key performance indicators (KPIs) related to the outsourced tasks, such as response time, customer satisfaction, or lead conversion rates. Regular monitoring of these KPIs allows property managers to identify areas for improvement, track the impact of virtual assistants on performance, and make data-driven decisions. By regularly evaluating the performance and success of property outsourcing, property managers can identify opportunities for optimization and continuous improvement.
Choosing the Right Partners for Virtual Assistant Services
Criteria for selecting reliable virtual assistant service providers
Selecting reliable virtual assistant service providers is essential for a successful partnership. Property managers should consider factors such as the service provider’s reputation, experience in the industry, and track record. It is important to evaluate their expertise in property management-specific tasks and inquire about the level of training and support they provide to virtual assistants. Assessing their communication channels, responsiveness, and ability to adapt to specific needs will help select the most reliable virtual assistant service providers.
Reviewing customer feedback and ratings of virtual assistant companies
Customer feedback and ratings provide valuable insights into the quality of virtual assistant companies. Property managers should review testimonials and ratings from previous clients to gauge the overall satisfaction and performance of the virtual assistant service providers. Analyzing both positive and negative feedback helps property managers understand the strengths and limitations of different companies. This information is vital in selecting virtual assistant service providers that align with the property manager’s requirements and expectations.
Considering the scalability and flexibility of virtual assistant services
Scalability and flexibility are essential considerations when selecting virtual assistant service providers. Property managers should evaluate the provider’s ability to scale their services based on the property manager’s evolving needs. It is important to discuss how additional tasks or changes in workload will be accommodated and how quickly the virtual assistant service provider can adjust resources. Flexibility is crucial in maintaining efficiency and productivity, ensuring that virtual assistants can readily adapt to new tasks and responsibilities.
Assessing the customer support and communication channels available
Effective customer support and communication channels are crucial for a successful partnership with virtual assistant service providers. Property managers should assess the service provider’s responsiveness and availability to address inquiries or concerns. Clear communication channels and prompt responses ensure that property managers and virtual assistants are always on the same page, leading to efficient collaboration. Property managers should also inquire about the accessibility of support resources such as training materials or troubleshooting guides to facilitate seamless communication and problem-solving.
Negotiating service agreements and contracts with virtual assistant providers
Negotiating service agreements and contracts is an important step in establishing a successful partnership with virtual assistant providers. Property managers should clearly define the scope of work, deliverables, and expectations in the service agreement. It is essential to address important aspects such as pricing, payment terms, confidentiality, and termination clauses. Negotiating a mutually beneficial agreement ensures that both parties are aligned and have a clear understanding of their responsibilities and obligations.
Cost-Efficient Models for Virtual Assistant Services
Different pricing structures for virtual assistant services
Virtual assistant services can be structured using different pricing models. Property managers should explore the various options to determine the most cost-efficient model for their specific needs. Hourly rates are a common pricing structure, where property managers pay for the actual time spent by virtual assistants on tasks. Fixed monthly packages or retainer models offer predictable costs for a set number of hours or tasks each month. Property managers should evaluate the workload and tasks involved to determine the most cost-effective pricing model for their property management operations.
Comparing the cost of hiring in-house versus using virtual assistants
When considering virtual assistant services, property managers should compare the cost of hiring in-house staff versus utilizing virtual assistants. In-house staff come with additional expenses such as salary, benefits, office space, and equipment. Virtual assistants, on the other hand, provide a more cost-efficient alternative as they work remotely and are often paid based on specific tasks or hours worked. Property managers should assess their budget and the tasks involved to determine the cost savings associated with virtual assistants compared to traditional staffing models.
Evaluating the ROI and cost savings of virtual assistant utilization
Measuring the return on investment (ROI) and cost savings of virtual assistant utilization is essential to assess its financial viability. Property managers should track the time and resources saved by utilizing virtual assistants, as well as any cost reductions in areas such as office space or equipment. Comparing these savings against the costs associated with hiring virtual assistants will provide insights into the ROI. Regular monitoring of these metrics allows property managers to evaluate the ongoing cost savings and make informed decisions about the continued utilization of virtual assistants.
Long-term strategies for cost optimization with virtual assistants
To optimize costs with virtual assistants, property managers should develop long-term strategies. This may involve identifying recurring tasks that can be effectively outsourced to virtual assistants, streamlining processes to minimize the time required for specific tasks, and maximizing productivity by effectively utilizing virtual assistant resources. Property managers should regularly review task distribution and assess the scope for automation or process improvement. By continuously optimizing costs with virtual assistants, property managers can achieve long-term savings and increased efficiency in their property management operations.
Negotiating pricing and service packages with virtual assistant providers
Negotiating pricing and service packages with virtual assistant providers is essential to ensure cost efficiency. Property managers should inquire about any flexibility in rates or packages, especially when considering long-term contracts or increasing the workload over time. Negotiating bulk rates or discounts for larger volumes of work can provide cost savings. Property managers should communicate their budget and specific requirements to the virtual assistant providers to determine mutually beneficial pricing and service packages that align with their cost optimization goals.
Benefits and Challenges of AI Technology in Property Management
Overview of AI technology in property management
AI technology has become increasingly prevalent in property management, revolutionizing various aspects of the industry. AI algorithms can analyze large volumes of data, enabling property managers to make more informed decisions. AI-powered chatbots provide instant customer support, handling inquiries and addressing basic concerns. AI can also optimize pricing strategies, property valuation, and analyze market trends. The integration of AI technology in property management offers efficiency, accuracy, and improved decision-making.
Potential benefits of AI integration in property management processes
Integrating AI technology into property management processes offers a range of potential benefits. AI algorithms can analyze market data, facilitating more accurate property valuations and pricing strategies. AI-powered chatbots provide immediate responses to customer inquiries, enhancing customer satisfaction. AI-driven property management software can automate routine tasks, freeing up time for property managers to focus on more strategic aspects. AI analytics can identify market trends, assisting property managers in making data-driven decisions. These benefits, when harnessed effectively, can improve efficiency and productivity in property management operations.
Challenges and limitations of AI technology in property management
While AI technology offers significant advantages, it also presents challenges and limitations. The accuracy and reliability of AI algorithms depend on the quality and quantity of data available. Potential biases in training data can impact the outcomes of AI analyses. Privacy concerns may arise when utilizing AI-powered chatbots or automated systems that handle sensitive client information. In some cases, AI may not fully replicate the nuanced decision-making capabilities of a human property manager. Property managers must be aware of these limitations and employ AI technology appropriately to maximize its benefits.
Combining AI technology with virtual assistants for enhanced efficiency
Combining AI technology with virtual assistants can enhance efficiency in property management. Virtual assistants skilled in AI technology can leverage AI algorithms to automate routine tasks, such as generating reports or analyzing market trends. AI can provide virtual assistants with insights and recommendations, enhancing their ability to assist property managers. The combination of AI technology and virtual assistants allows property managers to harness the power of both human expertise and machine efficiency, resulting in a more streamlined and productive property management process.
Future advancements and trends in AI for property management
The future of AI in property management holds exciting prospects for efficiency and innovation. Advancements in AI algorithms and machine learning will enable more accurate property valuations, predictive maintenance, and smarter pricing strategies. Natural language processing capabilities will enhance the conversational abilities of AI-powered chatbots, providing more personalized customer support. AI may also play a significant role in sustainability initiatives in property management, optimizing energy usage and reducing environmental impact. Property managers should stay informed about emerging AI trends to capitalize on future advancements in the field.
In conclusion, virtual assistants have transformed property management by offering cost savings, enhanced productivity, and improved efficiency. Their ability to handle administrative tasks, support marketing strategies, and streamline operations has made them indispensable in the industry. By carefully considering the specific needs of property management, evaluating virtual assistant candidates and companies, and implementing effective strategies, property managers can optimize their operations and unlock the full potential of virtual assistants. The future looks promising with the combination of AI technology and virtual assistants, offering innovative solutions and advancements in the field of property management.